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About Us

Our lead consultant, Susan Went, has led complex change management programmes at some of the UK's largest public and private sector organisations. She is also a qualified professional coach which means she brings a deep understanding of the impact which change, uncertainty and complexity can have on individuals.

"I am a specialist in process and system change, particularly in healthcare. Often my work is measured by outcomes such as improved patient safety, more effective care pathways or improvements in equity and efficiency. But I firmly believe none of these can be fully realised without focussing on the human aspect of change.

I focus on finding the common threads that unite people - creating stronger teams that achieve sustained improvement. Whether on large-scale healthcare projects or participating in a global yacht race. I connect and build strong teams that deliver. After 30 years working across all aspects of healthcare management, I have focused my leadership skills on coaching others to do the same."

Read Susan's bio here

Clients & projects

  • NHS Improvement [NHSI] Patient Safety
  • Academic Health Science Network [AHSN] programmes
  • NHS Quest
  • Institute for Healthcare Improvement
  • Spire Healthcare
  • The Health Foundation
  • Sawyer Business School

Susan described complex and dynamic circumstances in ways that our students could understand. She communicates very effectively in ways that made our students feel engaged and stimulated. Her presentations were fact-based and informative and she added commentary that brought the facts to life. Our students have all enjoyed listening and interacting with her and they invariably want more!

Richard H. Gregg, Director, Healthcare Mentor Program, Sawyer Business School, Suffolk University, Boston, USA